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PIP Speak - the newsletter of Partners in Performance.
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PIP Speak is a vehicle for PIP to share the knowledge that our Resultants® gain from working with companies to build better businesses.
It's knowledge developed from our hands-on approach to implementing solutions around the globe, to improve the on going success of your organisation. We hope that PIP Executive Extracts achieve this objective.
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Choose from these PIP Speak topics
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Continuous Improvement
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Is your call centre actually working?
The proliferation of contact centres has been driven by their ability to handle increasing complex
transactions, plummeting communications costs, and increasing customer acceptance. However, we all h...
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Continuous Improvement – 15 minutes of fame or a timeless masterpiece?
Most improvement projects fail to sustain results, let alone lock in year after year of ongoing improvements. What separates the few sustained exceptions from the majority of temporary events are thre...
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Prioritisation – Have You Got It Yet?
Too much happening and nothing getting done? Get serious about prioritisation and deliver rapid results, through using proven prioritisation tools and developing sustainable prioritisation habits.
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PIP’s spin cycle – a powerful approach for rapid results
The Spin Cycle methodology is a powerful tool to drive rapid behavioural change. It enables change to be captured ‘in the line’ and delivers quantifiable results quickly after implementation.
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Managing industrial marketing
This article covers the levers for improving EBIT via industrial marketing (account management). In heavy industry businesses a lot of effort is often put on volumes and costs and yet industrial marke...
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Four things that delay execution
In this article PIP explains how
basic business improvement
techniques can free up time for
managers and staff by helping
them to use it more effectively.
PIP has identified five core
business i...
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Putting ‘Continuous’ back into Continuous Improvement
There is a depressing sense of déjà vu about much business improvement – a series of one-off projects where many of the savings are not sustained and the cycle starts again.
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Sustaining Disciplines – essential if you want to sustain change
To sustain results and drive improvements, managers must ensure that key sustaining disciplines are carried out.
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Tinkering? Or committed to delivering sustainable change?
To fundamentally change a culture you must fundamentally change many of the hundreds of wiring elements. This requires considerable work and sufficient quality resources.
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Timely, intelligent mine plans - possible? Or just a myth?
Errors in mine planning cost millions of tonnes of ore in the mining industry every day whilst destroying cost budgets and jeopardising careers. At most mines, the planning process is slow and cumbers...
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Improvement results not as good as expected? Got a hole in your bucket?
A large majority of improvement programs fall short on delivering potential savings because they fail to adequately cover all three of the dimensions below:
• Ideas Management
• Wiring
• Coaching
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Pricing and margins – fertile ground in business-to-business sales
PIP does extensive work in marketing and sales effectiveness and can assist to deliver market side results that are rapid, significant and in general capex-free.
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Ideas Pipeline
The Ideas Pipeline identifies high value ideas & proactively manages them to lock-in results. This article describes the essential stages and discusses the importance of proactively & continuously man...
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Do you have time not to do business improvement?
In this article PIP explains how basic business improvement techniques can free up time for managers and staff by helping them to use it more effectively.
PIP has identified four core business improv...
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Focusing Business Improvement (Using value driver trees to find the money)
Whether it’s looking back at what drove results, or looking forward to identify how to meet difficult targets, understanding the critical levers that drive performance should be the starting point.
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Transaction Services / Private Equity
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Cost Reduction
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If the money isn’t out there, try looking inside!
There are times in all businesses’ lives when the belt needs to be tightened to free up cash. This article shows you three main areas to look into, and suggests
more than 25 things you can do (nearly...
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Debtor days - the good, the bad and the ugly
Simple ideas that can help improve your cash flow by reducing debtor days
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Cost Wiring
Many businesses are finding their costs increasing. If these are not reined in now, they will become cemented into the business and hard to remove. This article outlines some of the basic elements to ...
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Lower cost country sourcing
China sourcingToday we take it for granted that many goods in supermarkets, toy shops, hardware stores are made-in-China. How about equipment in your mine, process plant, railway or port?
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Cost Reduction
Many of our clients are facing worrying signs. Some are already feeling the impact of lack of cost management on their profitability. We outline the 4 drivers of costs and methods to tackle them.
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It’s time to buy
Whether you are tight for cash
or just sense the opportunity
to negotiate lower prices in this
market, now is a great time
to revisit your procurement
contracts. This article outlines
the basic ...
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Maintenance cost reduction - when you can no longer accept that 'things just cost more now'
This article illustrates 4 lenses
through which maintenance
costs can be viewed and the
approaches we use to reduce
each cost type:
1) Discretionary spending applying
a behavioural SPIN approach...
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Optimising Overheads – It’s That Time Again…
This article outlines how to tackle overhead costs. It focuses on clarifying how a function adds value, how to increase this value and how to reduce the costs associated with this.
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Optimising overheads (part II): a practical guide
When optimising overhead
functions, PIP follows a four
step approach:
1. Establish the principles to guide decisions on centralisation versus decentralisation
2. Develop a baseline of costs consum...
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Footprint Rationalisation
Rationalising manufacturing sites can be a daunting task, requiring complex economic decisions while dealing with tough people issues. This newsletter describes PIP’s approach, which combines:
• iden...
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Wiring
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People Management and Skills Development
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Agreeing deliverables – getting the conditions right for excellence in execution
Agreeing deliverables is the first, crucial half of ensuring accountability. If done well, accountability just seems to flow. If done poorly, execution becomes an exercise in frustration for managers ...
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Meetings that work
In this article PIP outlines the
‘5 Ps’ of good meetings – the
key ingredients for meetings
which are consistently
productive. Good business
meetings have a clear purpose
and end products, from ...
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Proactive management – debunking the ‘micromanagement’ myth
The terms “empowerment” and “micro-management” are most often seen as lying at opposite ends of a spectrum. A better approach - which we term “proactive management” - is a hybrid of both styles.
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Salesforce Effectiveness
Salesforce effectiveness is driven by five interdependent elements: sales strategy,
account coverage, salesforce skills, salesforce motivation and performance management.
Gaps in any of these elemen...
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Communicating for High Performance
The real challenge for effective 'communication' is how to ‘hard wire’ systems and habits so that the organisation communicates and shares information with itself as an ongoing habit.
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Solve your skills shortage through faster recruiting processes
With skills shortages hobbling many companies, the race is on to find and attract the best candidates before your competitors. The key is to increase the speed of the recruiting pipeline.
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Front line coaching – getting the engine room productive
The difference between good and great front line coaching is the extent to which it targets the KPIs and people that will have the biggest profit impact.
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Sick of absenteeism and tired of overtime?
Absenteeism and overtime can often be rapidly reduced through a combination of rapid behavioural change (increasing controls and closed loop reporting) and implementing root cause solutions to issues ...
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Getting the most from your people
Our experience, which may be counter-intuitive at first, is that by increasing performance expectations and improving your performance management system, you’re more likely to retain your best people....
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Want to lower your handicap? Look at your training and coaching regime.
Like golf, while the basics of managing and improving a business are all very simple when viewed in isolation, the combination of many simple things in a dynamic situation means that achieving good re...
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Training for High Performance
Want to lift skills for a high performing business? Training courses alone won’t help. Experience shows that a whole-of-organisation strategy needs to be deployed to get a performance uplift that stic...
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Maintenance
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Maintenance – Outsourced but not out of mind
Although there are many reasons that companies outsource, the trigger is often the realisation that a constant internal headache could potentially be dispensed with by seeking external expertise.
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Root Cause of Top Maintenance Pareto
This article outlines our approach for reducing the largest causes of unplanned downtime.
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Maintenance - The 5 Whys
The tail of a maintenance unplanned downtime pareto is typically long. While dedicated teams can tackle the top causes, we suggest ‘hard wiring’ a process in parallel where maintenance crews systemati...
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Planned shutdowns: How to unlock value by reducing costs and downtime
Planned shutdowns represent a high direct cost and a large opportunity cost from lost production. If poorly executed, they can also increase injuries, reduce operational stability and campaign length....
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Before the horse bolts: Predictive maintenance increases production and reduces cost
Predictive maintenance is a philosophy and approach to maintenance that aims to detect and correct equipment problems before a major failure occurs, thereby preventing expensive repair and loss in rev...
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It’s not just about the machines - ‘Managing the maintenance team’
The key to excellent maintenance results is not about the size of the maintenance budget or the level of sophistication of the maintenance tools, rather the way they proactively manage their people.
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Maintenance Maturity
Understanding your “maintenance maturity” will help you to select and deploy the right initiatives that will deliver results. We illustrate our approach for designing a targeted improvement program.
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FLAC - Contamination Control
PIP has developed and successfully applied to several sites a Contamination Control Framework that addresses the causes, prevention and cure of FLAC (Fuel, Lubricant, Air, Coolant) contamination.
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Equipment Based Strategies
This article lays out the key steps for developing equipment-based strategies. It provides guidelines for determining what equipment to focus on and provides simple decision trees that can guide strat...
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Operations Management
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Energy, Emissions and Waste Reduction
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Diagnostics
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Outsource or Insource?
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Capital Projects
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Salesforce
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Salesforce Effectiveness
Salesforce effectiveness is driven by five interdependent elements: sales strategy,
account coverage, salesforce skills, salesforce motivation and performance management. Gaps in any of these element...
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Contractor Management
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Safety
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Rapid, sustainable results |
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